Frequently Asked Questions
How do I contact the PaySimply customer service team?
Email email@example.com with your question and your transaction ID (if applicable).
Call 1-844-440-7777 to speak with a member of PaySimply’s customer service team in English or French.
Please have the following information available when contacting a customer service representative:
- Type of tax/government payment made (e.g., T1, property tax, tuition payment)
- Payment amount
- Method of payment (credit card, Interac e-Transfer, in-person, PayPal, or Alipay)
- Date of payment
- Email address
- Phone number
Why does PaySimply charge fees?
PaySimply charges fees for paying your tax amount owing so that we can maintain the service and pay our costs. For credit cards, we charge 2.5% of the face value as a fee, most of which goes to our payment processor. For the in-person option, we charge a tiered fee between $3.95 and $7.95 because higher face values for our trusted retail network, Canada Post, means higher costs for handling payments. For the PayPal option, we charge 2.29%. In all cases, the fraction that we keep goes to improving the product, maintaining our systems, and ensuring the secure delivery of your payment.
What payment options are available on PaySimply?
For CRA tax payments:
Credit card, Interac e-Transfer, PayPal, and in-person at Canada Post outlets (cash and debit).
For municipalities, schools, and hospitals payments:
Credit card, Interac e-Transfer, Alipay, and in-person at Canada Post outlets (cash and debit).
What are PaySimply’s transaction limits?
Online transaction (credit card, Interac e-Transfer, PayPal, Alipay):
$30,000. However, the financial institution issuing your payment card, including those within a PayPal wallet, sets its own limit that may be lower than $30,000. Please contact your financial institution if you require an increase to the limit on your payment card.
In-person payment (cash and debit at Canada Post outlets):
Each in-person payment has a maximum value of $3,000, and you may use the same QR code to make multiple payments. However, the financial institution issuing your debit card also sets a daily spending limit that may be lower than the amount you require to pay. Also note that if you attempt to pay in person with cash or debit and your payment amount is greater than $10,000, the post office may reach their daily limit. If that occurs, the post office may use discretion to increase their daily limit or invite you to attend another post office to reach the total amount you intend to pay.
When will my payment be recognized as being made?
CRA tax payment timeline:
All days indicated are business days.
To confirm payment has been recognized by the CRA, log into your CRA My Account (Individual taxes) or My Business Account (Business taxes) to check your account balance.
Municipalities, schools, and hospitals payment timeline:
All days indicated are business days.
Contact the government agency directly to confirm payment has been recognized.
I have a credit card that is associated with a loyalty program. Will I earn rewards/points/cash back for making a payment on PaySimply?
The awarding of rewards/points/cash back is solely at the discretion of your credit card issuer. While we have not heard of customers having rewards/points/cash back unawarded after paying by credit card on PaySimply, we cannot guarantee that you will receive rewards/points/cash back when making a payment and advise that you check with your credit card issuing company (contact details on the back of your card) on their specific terms and conditions in this regard.
How do I make a CRA tax or government bill payment at Canada Post?
Present the QR code you received after making your in-person PaySimply transaction to the clerk at any Canada Post outlet. Ask the clerk to scan the QR code with their handheld scanner which should then present them with on-screen instructions to complete your payment.
What should I do if the QR code on my phone won’t scan at Canada Post?
Turn the brightness on your phone all the way up and try again. Make sure the QR code isn’t obstructed and that the phone is roughly 10 cm away from the clerk’s handheld scanning device.
What are the fees for in-person payments at Canada Post?
Only cash and debit are acceptable forms of payment at Canada Post outlets. The fee charged per transaction at Canada Post depends on the payment amount as follows:
$3.95 fee from $1.00 to $1,000.00
$5.95 fee from $1,000.01 to $2,000.00
$7.95 fee from $2,000.01 to $3,000.00
Note that you may reach your debit card daily spending limits or other limits set by your debit card issuing bank. Please contact your financial institution to increase your limit if required.
I got an error message while paying with PayPal. Who should I contact for help?
Please contact PayPal at 1-888-221-1161 or https://www.paypal.com/ca/smarthelp/contact-us for any PayPal account assistance.
My Interac e-Transfer failed. Who should I contact for help?
Please follow the directions in the email provided to you after the transaction failed and make another attempt using the information the PaySimply site displayed for you. Make sure that you entered the amount, question, answer, and email address correctly. If this subsequent attempt fails, please contact a member of our customer service team at firstname.lastname@example.org or 1-844-440-7777.
I received one of the following error messages when trying to pay by credit card. What does it mean?
This error appears when you didn’t input the same information that your bank has in their records for the answers to their additional security questions. Mastercard SecureCode and Verified by Visa are additional levels of authentication that banks trigger for online purchases. Each bank has a different set of questions that they may ask you for this additional level of authentication, such as:
- A different password than the customer’s online banking password
- Date of Birth
- Mother’s Maiden Name
Check the type (Visa or Mastercard) of credit card you’re using and contact your bank directly to let them know you’re having difficulty with Verified by Visa or Mastercard SecureCode (whichever applicable).
Bank Decline – Error 478, 481, or 483
These errors mean that your bank declined the transaction. PaySimply has no insight into why the bank declined the transaction. Please contact your credit card issuer directly and advise them that you were paying taxes with PaySimply and were on a Moneris “pay page” when you received the error. If paying by credit card is not an option, consider using our In-Person payment option at Canada Post outlets.
Credit Card Not Supported – Error 56
This error means that your credit card isn’t accepted on the PaySimply site as a payment method. This may be because your credit card processor or issuer doesn’t allow this type of transaction. Please contact your credit card issuer for more information. If you need to have the CRA recognize your payment sooner, consider using our In-Person payment option at Canada Post outlets.
Expired Credit Card – Error 482
Your credit card has expired. Please contact your credit card issuer and ask them to issue a new card. If you need to pay your taxes sooner, consider using our In-Person payment option at Canada Post outlets.
Call for Bank Authorization – Error 477
Your bank requires additional authorization before it will process a transaction on PaySimply. Please call your bank directly and describe that you intend to pay your taxes on the PaySimply website. If you need to pay your taxes sooner, consider using our In-Person payment option at Canada Post outlets.