PaySimply Help

Questions and Answers - General

What are my tax payment options with PaySimply?

You have four options: credit card, in-person at Canada Post, and PayPal.

  • PayPal: 2.29% fee per transaction.
  • Credit Card: 2.50% fee per transaction.
  • In-Person (cash and debit): tiered fee between for every transaction:
    • $3.95 fee from $1.00 to $1000.00
    • $5.95 fee from $1000.01 to $2000.00
    • $7.95 fee from $2000.01 to $3000.00

Note that you may reach your credit card and debit card daily spending limits or other limits set by your issuing bank.


How can I contact the PaySimply customer service team?

Send an email with your question and your transaction ID if you have one to paysimply@paymentsource.ca, or call 1-844-440-7777 to speak with PaySimply’s customer service team.

After paying by credit card, I did not receive a confirmation email.

Please collect the information in the list on the right:

Email our customer service team at paysimply@paymentsource.ca, describe the issue, and provide this information. Please have this information if you call our customer service team at 1-844-440-7777.

Have this ready:

  • Type of tax payment
  • Method of payment (credit card, in-person, or PayPal)
  • Tax payment amount
  • Date of tax payment
  • Email address
  • Phone number

How can I check that the CRA recognized my payment?

For individuals, log in to MyAccount and check your account balance. For businesses, log in to My Business Account to check your account balance. Please note that it can take up to 5 business days for the CRA to process the payment.


Why does PaySimply charge fees?

PaySimply charges fees for paying your tax amount owing so that we can maintain the service and pay our costs. For credit cards, we charge 2.5% of the face value as a fee, most of which goes to our payment processor. For the in-person option, we charge a tiered fee between $3.95 and $7.95 because higher face values for our trusted retail network, Canada Post, means higher costs for handling payments. For the PayPal option, we charge 2.29%. In all cases, the fraction that we keep goes to improving the product, maintaining our systems, and ensuring the secure delivery of your payment.


What should I know if I want to make a payment greater than $10,000 to the CRA with PaySimply?

Credit card: PaySimply sets an upper limit of $30,000 for every credit card payment. Your financial institution may have lower limits. Please call your bank to increase your limit.

In-Person: Each in-person payment has a maximum value of $3,000, and you may use the same QR code to make multiple payments. Note that if you attempt to pay in person with cash or debit and your payment amount is greater than $10,000, the post office may reach their daily limit. If that occurs, the post office may either make a call to increase their daily limit or invite you to attend another post office to reach the total amount you intend to pay.

e-Transfer: Although PaySimply sets an upper limit of $30,000 for every Interac e-Transfer payment, your financial institution may have lower limits. Please call your financial institution to inquire about your Interac e-Transfer limits.

PayPal: Please contact PayPal at 1-888-221-1161 or https://www.paypal.com/ca/smarthelp/contact-us if your payment gets declined.

Questions and Answers - Credit Card

What credit cards are accepted by PaySimply?

Currently PaySimply accepts the following credit cards:

  • VISA
  • Mastercard
  • Union Pay
  • American Express

We are continuously working to make paying your taxes more accessible and will update this section as we add new credit card providers. =

Will my credit card issue rewards/points/cash back for paying my taxes using PaySimply.ca?

All credit card rewards are determined by your issuing credit card company or bank. PaySimply.ca cannot guarantee or have any means of determining whether you as the customer will receive rewards, points, or cash back for paying your taxes using our service. We advise you to check with your issuing credit card company or bank to see if your PaySimply.ca tax payment is subject to rewards, points, or cash back in relation to its terms and conditions.

The contact details of your credit card issuer or bank can be found on the back of your card.

I saw one of these errors when trying to pay by credit card. What do they mean?

  • Bank Decline - Error 481
  • Bank Decline - Error 478
  • Bank Decline - Error 483

These errors mean that your bank declined the transaction. PaySimply has no insight into why the bank declined the transaction. Please contact your bank directly and alert them of this issue. Note that you were paying taxes with PaySimply and you were on a Moneris “pay page”. If paying by credit card is not an option, consider using the In-Person option.

Error 992 appears when you didn’t input the same information that your bank has in their records for the answers to their additional security questions. Mastercard SecureCode and Verified by Visa are additional levels of authentication that banks trigger for online purchases. Each bank has a different set of questions that they may ask you for this additional level of authentication, such as:

  • A different password than the customer’s online banking password
  • Date of Birth
  • Mother’s Maiden Name

Check the type (Visa or Mastercard) of credit card you’re using and contact your bank directly to let them know you’re facing difficulty with Verified by Visa or Mastercard SecureCode - whichever matches the brand of your card.

I saw this error when trying to pay by credit card: Credit Card Not Supported - Error 56. What does it mean?

This error means that your credit card isn’t accepted on the PaySimply site as a payment method. This may be because your credit card processor or issuer doesn’t allow this type of transaction. Please call your credit card issuer for more information. If you need to have the CRA recognize your payment sooner, consider using the In-Person payment option.

I saw this error when trying to pay by credit card: Expired Credit Card - Error 482.

Your credit card has expired. Please contact your bank and ask them to issue a new card. If you need to pay your taxes sooner, consider using PaySimply’s In-Person payment option.

I saw this error when trying to pay by credit card: Call for bank authorization - Error 477.

Your bank requires additional authorization before it will process a transaction on PaySimply. Please call your bank directly and describe that you intend to pay your taxes on the PaySimply website. You may choose PaySimply’s In-Person payment option.

What if my credit card payment didn’t show up on my CRA account after 5 business days?

The CRA will receive and record your credit card payment 3 business days after you make the payment on PaySimply. Credit card payments are recognized as paid by the CRA 3 business days after the day you complete your payment, but it will take 5 full business days after that for the payment to appear on your myAccount or My Business Account. In other words, your payment will be received by the CRA after 3 business days, but it will take 8 business days from the day you do your transaction on PaySimply for it to display on your CRA account. If your payment doesn’t appear on your myAccount or My Business Account after 8 business days, please call us at 1-844-440-7777 or email us at paysimply@paymentsource.ca.

Have this ready:

  • Type of tax payment
  • Method of payment
  • Tax payment amount
  • Date of tax payment
  • Email address
  • Phone number

Questions and Answers - In-Person at Canada Post

The QR code won't scan on my phone at Canada Post, what should I do?

Turn the brightness on your phone all the way up and try again. Make sure the QR code isn’t covered and that the phone is roughly 10 cm away from the clerk’s handheld scanning device.

How should I tell the Canada Post clerk that I want to pay my taxes?

All Canada Post locations should be able to scan the QR code you got from the PaySimply (PayInPerson) website to start the payment process. Ask the clerk to scan the code with their handheld scanner and then follow their on-screen instructions. Note that this payment method uses the Loadhub service at Canada Post.

What if my In-Person payment didn’t show up on my CRA account after 5 business days?

The CRA will receive and record your tax payment on the same day that you make the in-person payment on PaySimply. In-person payments are recognized as paid by the CRA on the same day as you complete your payment, but it will take 5 full business days after that for the payment to appear on your myAccount or My Business Account. In other words, your payment will be received by the CRA on the same day, but it will take 5 business days from the day you do your transaction on at Canada Post for it to display on your CRA account. If your payment doesn’t appear on your myAccount or My Business Account after 5 business days, please call us at 1-844-440-7777 or email us at paysimply@paymentsource.ca.

Have this ready:

  • Type of tax payment
  • Method of payment
  • Tax payment amount
  • Date of tax payment
  • Email address
  • Phone number

Questions and Answers - PayPal

I got an error when paying with PayPal. What should I do?

Please contact PayPal at 1-888-221-1161 or https://www.paypal.com/ca/smarthelp/contact-us for any PayPal account assistance.

What if my PayPal payment didn’t show up on my CRA account after 5 business days?

The CRA will receive and record your PayPal payment 3 business days after you make the payment on PaySimply. PayPal payments are recognized as paid by the CRA 3 business days after the day you complete your payment, but it will take 5 full business days after that for the payment to appear on your myAccount or My Business Account. In other words, your payment will be received by the CRA after 3 business days, but it will take 8 business days from the day you do your transaction on PaySimply for it to display on your CRA account. If your payment doesn’t appear on your myAccount or My Business Account after 8 business days, please call us at 1-844-440-7777 or email us at paysimply@paymentsource.ca.

Have this ready:

  • Type of tax payment
  • Method of payment
  • Tax payment amount
  • Date of tax payment
  • Email address
  • Phone number

Questions and Answers - Interac e-Transfer (coming in future release)

My Interac e-Transfer failed, what should I do now?

Please log back into your online banking portal and cancel this Interac e-Transfer. Make another attempt using the information the PaySimply site displayed for you. Make sure that you entered the question, answer, and email address correctly. If that attempt fails, please email our customer service team at paysimply@paymentsource.ca or call 1-844-440-7777 to speak with PaySimply’s customer service team.

What if my Interac e-Transfer payment didn’t show up on my CRA account after 5 business days?

Interac e-Transfer payments are recognized as paid the by the CRA 1 business day after the day you complete your payment, but it can take up to 5 business days for the payment to appear on your myAccount or My Business Account. If your payment doesn’t appear on your myAccount or My Business Account after five business days, please call us at 1-844-440-7777 or email us at paysimply@paymentsource.ca.

Have this ready:

  • Type of tax payment
  • Method of payment
  • Tax payment amount
  • Date of tax payment
  • Email address
  • Phone number

Further e-Transfer help: PaySimply e-Transfer Help